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A number of claims against shipbrokers are caused by a failure to take care who a message is addressed to. One example is the broker using the “reply” button, instead of “forward” in email…

In November 2000, a liner agent accepted a booking of equipment for transportation from Europe to America. The cargo was in a single 40ft container. The booking was made by a freight forwarder. The…

A ship agency office in the Far East reported a case regarding their local office’s failure to obtain evidence of delivering a consignment of goods to a vessel. The case involved a delivery of six…

A South American ship agent advised ITIC that the owners of a cruise ship owed them over USD 25,000 relating to the costs of crew and supplies incurred during various calls. Reminders and chasers to…

In the ten years from 2000 to 2010 claims against liner agents for errors in passing on reefer temperatures for refrigerated containers or failure to arrange for reefers to be plugged in to the…

A commercial manager had, for several months, been operating a ship on a regular route which involved a call at Singapore, where she was usually bunkered. The commercial manager was advised by the…

For a number of years one of ITIC’s members had acted as a charterer’s broker for a steel trading company. They were asked to find a ship to lift a cargo of steel coils and circulated the requirement…

Shipbrokers arranged a sub-charter. As is usual the main terms of the sub-charter were fixed with the details “otherwise as per as the head charterparty”. The head charter had been sent to the…

It was the policy of a shipping company to upgrade the communications packages on all their time chartered and owned vessels from systems which provided e-mail and satellite telephone communications…

Six containers loaded with washing machines were destined for a Venezuelan port via a transhipment port in the same country. The ship agent at the load port incorrectly stated in the cargo manifest…