How to make a claim

ITIC’s account executives and dedicated claims team are here to assist when you have a situation which you consider could lead to a professional indemnity claim being made against you.

It is important that you advise ITIC, by telephone (+44 (0)20 7204 2928) or email as soon as possible and do not admit liability.

If you have an ITIC Europe policy you can report a claim by emailing or calling +357 25 375 024.

For further advice on how to make your claim, please see the guide to "Reporting and Managing a Claim" and watch our e-learning videos below.

Reporting a claim

ITIC is known for resolving issues and paying claims with over $350m paid out in claims since 1992. Reporting a claim to ITIC is easy. It is important that you advise ITIC, by telephone or email as soon as possible and do not admit liability.

ITIC has produced a set of two e-learning videos outlining how you can report a claim to ITIC and how it is then subsequently managed. This first e-learning video talks you through the steps on how to report a claim to ITIC. 

Handling a claim

ITIC has a dedicated, in-house, claims team who will handle your claim and will work with you to decide the best way forward. The options include paying the claim, attempting settlement negotiations or disputing liability on your behalf. Find out more about how ITIC manages a claim by watching the e-learning video below. 

View Seminar

Rule Book

The Rules form the basis of members' policies of insurance with ITIC. They can be found here.

Rule 10 - Debt collection

ITIC’s Rule 10 provides ship agent and ship broker members with cover for additional legal expenses and debt collection. These FAQ provide an insight into how the managers undertake this service as well as giving some practical guidance to members as to how they can facilitate the task of the claims handlers who deal with such cases. 

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