Due to the nature of the very specific service offered by professional marine consultants, it always has to be undertaken with the highest degree of accuracy, offering clients complete confidence.
A 1% slippage in the service could also result in 100% deterioration in client business, professional standing, and ability to continue trading.
Vast though the oceans of the world may be, the world of the marine consultant has a tendency to be very small where poor reputation is concerned. The opposite is also true; resolving problems as they arise, to the satisfaction of an otherwise disgruntled customer, serves to enhance perceptions of your professional approach.
The problems you may encounter would include:
- Inaccurate description
Wrongly described vessel, or cargo, condition, specification or quantity of cargo.
- Misdirected reporting
Sending a report/advice to the wrong email address.
- Stowage errors
Incorrect advice on the lashing/securing of general and/or project cargo.
- Data errors
Providing incorrect data resulting in a financial loss to a third party.
ITIC Professional indemnity insurance enables marine consultants to minimise the impact of any claims, making sure that human error never results in professional disaster.