January sails - everything must go!
An agent was appointed by the owner of a sailing super yacht calling at a Mediterranean island.
The owner required two spinnakers to be taken off the yacht and forwarded for repairs at another port.
The agent was asked to arrange temporary storage until the repairs could be organised. The agent instructed their sub-contractor, who was usually responsible for removing garbage from the quay, to take the sails away for temporary storage. Nine months later the yacht owner asked for the whereabouts of the sails. The subcontractor had ceased business. The agent realised that they had not been invoiced for storage and unfortunately the sails could not be found.
The owner held the agent responsible. ITIC agreed to reimburse the cost of new sails, with a reduction for betterment.