- Date: 10/03/2015
A firm of agents was asked to book a tractor for shipment from Europe to the Middle East. They quoted a rate based on the weight and realised after the booking was confirmed that they should have quoted a rate based on the cubic meters of the vehicle. The difference was a freight amount of US$12,500. The agents negotiated with the shipping line, who agreed to reduce the amount they required by US$5,000. ITIC paid the remaining amount.