Sail storage failure
An agent was appointed by the owners of a sailing super yacht calling at a Mediterranean island. The owners required two spinnakers to be taken off the yacht and forwarded for repairs at another port. The agent was asked to arrange temporary storage until the repairs could be organised. The agent instructed their sub-contractor, who was usually responsible for removing garbage from the quay, to take the sails away for temporary storage. Nine months later the yacht owners asked for the whereabouts of their sails. The sub-contractor had ceased business. The agent realised that they had not been invoiced for storage and unfortunately the sails could not be found.
The owners held the agent responsible. ITIC agreed to reimburse the cost of new sails, with a reduction for betterment.