All in the timing
A ship agent was advised by the local pilots’ association that ships arriving or departing the port needed to give two hours’ notice for pilot services instead of one.
Unfortunately, shortly after the change came into effect, the agent overlooked the new requirement. As a result there was no pilot available for a ship arriving at the port under their agency. The vessel missed its berth and was delayed by 2 days.
The agent received a claim of just under US$50,000, which was reimbursed by ITIC.