A protected password
The clearance of import containers discharged at a Saudi Arabian port was delayed by two months due to the local ship agent’s inability to submit the import manifest in respect of the containers and cargo to the Saudi customs authority via their SAUDI ELECTRONIC DATA INFORMATION (SEDI) system.
The agent was unable to input details of the cargo into the SEDI system because only one of their employees had access to this system via a unique password, and this employee had left the company.
When the employee left the company he had handed details of the password to the HR department, who had misplaced it, thereby causing the delay.
The delay in delivery resulted in additional port storage costs of almost US$ 30,000. ITIC reimbursed this amount.