Press release: Don’t forget to inform customs, warns ITIC

Press release: Don’t forget to inform customs, warns ITIC

A recent claim handled by ITIC (International Transport Intermediaries Club) reinforces the need for attention to detail when making changes to an ocean freight booking. In this instance, a Colombian-based ship agent was asked to amend a booking on behalf of the carrier. Originally, the booking was split over two bills of lading but the carrier wanted it consolidated into a single bill – this was requested well before the cargo arrived in Colombia. Although the agent made the changes on the carrier’s system, they omitted to make similar amends on the local customs system. 

When the cargo receiver presented the Import Declaration and paid the taxes on the cargo, it was not possible to link the payment with the consolidated single bill of lading included in the Import Declaration. The local customs system was still showing two separate bills. 

To rectify the problem, the receiver was asked to provide a new Import Declaration (re-nationalisation of the cargo). The receiver was unsure whether to agree with the request and, during this delay, container detention and warehousing costs were escalating. 

The receiver eventually agreed but the cargo had been delayed by almost a month. As a result, they made a claim against the carrier who then made a counter-claim against the ships agent for $32,000. 
Unsurprisingly, the agent had no defence as the negligence on their part for not updating the customs system was undisputed. Local legal representation, arranged by ITIC, was successful in eliminating the possibility of a customs fine and ITIC settled the claim on behalf of the agent.

ITIC is keen to raise this case as a warning to intermediaries to check and re-check amendments to bookings and to ensure all relevant paperwork is raised and all relevant authorities are duly notified when changes are made.


For further information please contact:
Claire Sneddon, Navigate PR
T: +44 203 326 8459

About ITIC

International Transport Intermediaries Club (ITIC) is the world’s leading provider of professional indemnity insurance to transport professionals across the globe. 

As a mutual insurer, it has over 90 years’ experience providing cover to companies in the marine, naval architecture, aviation, offshore and hydrographic industries. With 3,100 members in over 110 countries and with a worldwide network of correspondents, ITIC is the acknowledged leader in its field.

ITIC’s insurance has been developed primarily to cover claims of negligence – errors or omissions. Cover can also extend to specialist areas such as debt collection, loss of commission income, cyber liability, cash in transit and directors’ and officers’ insurance. ITIC’s wide cover also includes a unique discretionary insurance which could support claims not normally be paid by other professional indemnity insurers.

ITIC is managed by Thomas Miller. More details about ITIC and the services it offers can be found at

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