Press Release: Agents encouraged to act quickly on shippers’ instructions, warns ITIC

ITIC warns agents to respond to shippers’ requests in good time, or face the possibility of financial penalties. 

The insurer cites a recent case where a container of frozen beef was being carried on a liner service from Australia to China. Seven days after the vessel had departed, the shipper noticed that it had failed to obtain the necessary health declaration from the Australian authorities. The shipper immediately contacted its agent and instructed them to return the container to Australia upon its arrival in China and without clearing Chinese customs.

Unfortunately, the ship agent failed to act immediately and when it did, the container was already in the hands of the Chinese authorities who had broken the seal. The container was returned to Australia. However, the broken seal led the Australian customs team to treat the container as a new import (as opposed to a return of goods) meaning it was fully inspected by the quarantine authorities and shipped back to China.  

In total, the consignment was delayed by more than two months during which the container remained “on power”, incurring further costs. Added to this, the shipper argued that it was now forced to sell the beef to the Chinese receiver at a discounted price. The shipper claimed the additional costs incurred and the difference in price from the agent for failing to act in good time. 

During its investigation, ITIC concluded that had the ship agent acted promptly on instruction from the shipper, the container would have been returned from China intact. However, ITIC settled the shipper’s claim for additional shipment costs (around US$20,000) but successfully argued against the claim to make up the difference in price.

ITIC strongly advises agents to take notice of instructions from their principals and to act accordingly and promptly.


For further information please contact:
Katerina Dimitropoulos, Navigate PR
T: +44 203 326 8463

About ITIC

International Transport Intermediaries Club (ITIC) is the world’s leading provider of professional indemnity insurance to transport professionals across the globe.

As a mutual insurer, ITIC has over 90 years’ experience providing cover to companies in the marine, naval architecture, aviation, offshore and hydrographic industries. With 2,900 members in over 110 countries and with a worldwide network of correspondents, ITIC is the acknowledged leader in its field.

ITIC’s insurance has been developed primarily to cover claims of negligence – errors or omissions. Cover can also extend to specialist areas such as debt collection, loss of commission income, cyber liability, cash in transit and directors’ and officers’ insurance. ITIC’s wide cover also includes a unique discretionary insurance which could support claims not normally be paid by other professional indemnity insurers.

ITIC is managed by Thomas Miller. More details about ITIC and the services it offers can be found at

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