Search

I have recently had a claim intimated against my company. What do I need to do in respect of getting you information? Thank you for your query. For many members, especially those who have never had…

A shipping line issued instructions to all its liner agents that when accepting cargoes of charcoal, a self-heating test certificate must be provided before loading onto the ship. The agent failed…

A ship agent based in Europe was asked to arrange emergency supplies (food, blankets, medical items) for a Navy ship. The goods were to be collected in Cyprus and the ship agent liaised with a local…

A ship agent arranged pilots for a tanker which was due to depart a terminal in the US. The agent was aware that due to the ship’s length a daylight departure was required as per the local pilot’s…

A ship agent was instructed to arrange for the collection of engine spare parts from the ship and deliver them to the principal’s yard. However, the agent failed to arrange for the pickup in time…

Ship agents released cargo to the consignee who did not have original bills of lading (BLs). The cargo was initially shipped under seaway bills (which do not need to be handed in to get the cargo)…

A naval architect had prepared drawings using CAD software and needed to send these to a company engaged to cut material using the architect’s drawings. The naval architect had not previously worked…

A load port ship agent was required to submit an export manifest summary to the port authority. The port authority requirement was that the export manifest must be submitted by both paper and online…

A ship agent was informed that a ship was arriving on the Monday over a holiday weekend. However, the Master then advised the agent that their ETA had changed to the Sunday. The agent emailed the…

Maggie Hui Li, ITIC’s claims executive, sits down to chat with the Claims Review editor, as part of this regular interview series in which we get to know ITIC’s claims handlers. Maggie joined ITIC’s…