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It is important that Members ensure that their systems can cope with the pressures upon them. A liner company introduced a system for worldwide container control. The Member was one of their agents…

In order to meet a shipment deadline on a feeder service, cargo had to be booked by twelve noon. The agent, however, went out to lunch without checking his e-mail messages until his return at 2pm.…

A ship broker was negotiating the details of a fixture directly with two principals. The final clause on an offer ended in two separate paragraphs, each of two lines. When the broker forwarded the…

A shipbroker in Scandinavia was instructed by his principal to confirm re-delivery of a ship to its owners. He sent the notice of re-delivery to the owner’s broker in the Far East by e-mail, and…

The chief engineer of a ship was airlifted to a hospital in the Arabian Gulf suffering from appendicitis. The ship manager had to replace him before the ship could sail. A chief engineer with…

A ship agent in the Middle East released 31 containers against receipt of NVOC bills of lading after receiving a telex from the loadport agent informing him that freight had been collected and the…

For a number of months a ship broker made hire payments under a time charter directly to the owner, although the broker had previously dealt with the ship's manager. When the broker received an…

A ship agent who threatened to detain a ship because the owner had not remitted disbursements, allowed the ship to sail when he received a telex confirmation from a well known UK bank that the…

An Irish ship agent was asked by a crewing agent to look after the transfer of 8 crew from Dublin to London, where they would join a ship. This unusual request aroused the agent's suspicions and he…

An African ship agent released four containers without production of original bills of lading in exchange for four letters of indemnity apparently counter-signed by a local bank. Subsequent checks…