04/04/2019
A South American ship agent declared 47 transhipment cargoes to Customs. The declaration was made electronically and referred to a specific manifest. Less than a week later the agent mistakenly entered declarations for the same cargoes but referenced a different manifest.

04/04/2019
A ship was proceeding to the discharge port. The agent at the discharge port advised the shipper that the maximum draft in was 40ft and as this vessel was just under 41ft she made an interim call to unload some cargo.

04/04/2019
A liner agent released a cargo of ceramics that had been shipped from the Far East when presented with what they assumed was the original bill of lading. It later transpired that the bill of lading was a forgery.

04/04/2019
A ship agent received a spreadsheet from their principal showing the ship on which cargoes had been originally loaded in one column and which of two subsequent feeder ships that would be used to carry the cargo to the final discharge port in another column. The latter two ships were scheduled to arrive a week apart.

04/04/2019
A ship agent received an e-mail from who they thought was their principal, but the agent had failed to notice that the e-mail address was slightly different to the correct address. The e-mail notified the agent that the bank details of the principal had changed and that funds were to be sent to the new bank account. The new bank account was in a different country with no apparent link to the principal.

04/04/2019
A cruise ship called at one of the Canary Islands. Prior to the ship’s arrival, the agent provided the Spanish border authorities with a passenger list indicating 15 South American nationals would be among those landing.

31/10/2018
An agent was appointed by the owners of a sailing super yacht calling at a Mediterranean island. The owners required two spinnakers to be taken off the yacht and forwarded for repairs at another port. The agent was asked to arrange temporary storage until the repairs could be organised.

31/10/2018
A ship agent in Central America was arranging for a ship to call at two separate ports before the final destination. Shortly before loading the agent received revised instructions that 10 containers originally destined for the final discharge port should be unloaded at the second from last port.

01/11/2018
A ship agent in the Far East arranged for a boat to deliver spare parts to a ship. Unfortunately while attempting to deliver the spare parts the small launch partially capsized and the heavy parts were lost overboard.

01/11/2018
A ship agent in Australia was responsible for passing instructions to the Master of a bulk carrier received from both the ship owners and the shippers regarding the quantity of coal to be loaded for carriage to...

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