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Guidance on how to report a claim.
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Les chargés de clientèles et l'équipe consacrée au gestion des sinistres de l'ITIC sont là pour vous aider lorsque vous vous trouvez dans une situation qui pourrait mener à une demande d'indemnisation professionnelle à votre encontre. Il est important que vous préveniez l'ITIC, par téléphone ou mél dès que possible et pour préserver vos droits, que vous ne reconnaissiez pas votre responsabilité.
Pour des conseils plus détaillés sur nos prestations et la façon de déclarer un sinistre, veuillez consulter le guide: “ Déclarer un sinistre et gérer une demande d’indemnisation ”.
ITIC is known for resolving issues and paying claims with over $350m paid out in claims since 1992. Reporting a claim to ITIC is easy. It is important that you advise ITIC, by telephone or email as soon as possible and do not admit liability.
ITIC has produced a set of two e-learning videos outlining how you can report a claim to ITIC and how it is then subsequently managed. This first e-learning video talks you through the steps on how to report a claim to ITIC.
ITIC has a dedicated, in-house, claims team who will handle your claim and will work with you to decide the best way forward. The options include paying the claim, attempting settlement negotiations or disputing liability on your behalf. Find out more about how ITIC manages a claim by watching the e-learning video below.
The Rules form the basis of members' policies of insurance with ITIC. They can be found here.
ITIC’s Rule 10 provides ship agent and ship broker members with cover for additional legal expenses and debt collection. These FAQ provide an insight into how the managers undertake this service as well as giving some practical guidance to members as to how they can facilitate the task of the claims handlers who deal with such cases.