The (wrong) final destination
A shipper booked three shipments of nine containers to an inland container depot but the documentary team at a ship agent’s office input the cargo as arriving at the discharge port only without documenting the onward journey.
This error was noticed and a corrected bill of lading was issued to the shippers, but the agent failed to update the computer system, which controlled the movement of cargo. When the containers arrived at the port, the customs authorities rejected the shipper’s request to transport the containers to the depot, because the Import General Manifest showed the destination as the port.
The shipper had already paid for rail transportation between the port and the depot, but due to the agent’s negligence the cargo had to be formally imported and then transported by road. The added cost of moving the containers by road was paid by the agent.
ITIC reimbursed the agent the additional transport costs.