24/04/2018
A liner agent was responsible for cargo booking, ship handling and the completion of documentation on behalf of their principal. On six separate occasions during a three month period the cargo manifest had been incomplete on the line’s system.

24/04/2018
Port agents in Hong Kong represented a container ship calling at Kwai Chung Container Terminal. Once discharge and loading operations were completed the ship sailed for her next port, Shanghai. During the call a service engineer had disembarked to return to his home town.

24/04/2018
A port agent was nominated by the charterers in respect of the loading of a cargo at an Australian port.

24/04/2018
A cargo recovery agent was engaged in relation to three containers of seeds that had arrived wet. The cargo had a total value of US$145,000.

24/04/2018
A ship agent in Australia was asked by their principal to arrange for the disposal of dunnage and other materials related to the packing of cargo upon the ship’s arrival. Australia has strict local quarantine regulations.

27/09/2017
The Turkish office of an international agency group was appointed to handle a ship’s call at their local port. The owner was an existing customer of the group but had not called at that Turkish port before. Turkish regulations prohibit any vessel directly or indirectly related to the Republic of Cyprus from calling at Turkish ports.

27/09/2017
A clerical error by a ship agent meant that the temperature on a reefer container, carrying a shipment of peaches, was set at 5.5C instead of 0.5C. The shipping line passed the cargo claim of US$59,000 to their agent. The agent settled the claim and was reimbursed by ITIC

27/09/2017
A ship agent was advised by the local pilots’ association that ships arriving or departing the port needed to give two hours’ notice for pilot services instead of one.

13/04/2017
A Scandinavian port agent was asked by the owners of a ship to provide a proforma disbursement account for a call at their port.

13/04/2017
A South American port agent acted for a ship that discharged a bulk cargo at his port. There was a cargo shortage in an amount that exceeded the customs allowance, which meant that there would be customs duty and possibly a fine to pay.

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