Complaints

Complaints procedures

We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel we have not met your expectations please first write to your insurance broker or intermediary, if any.

If you are a member who places his insurance direct to ITIC or are an insurance broker or intermediary and wish to complain about any matter relating to policy wordings or documentation, speed of response etc, please contact the following:

The Underwriting Director

International Transport Intermediaries Club Ltd.
90 Fenchurch Street
London, EC3M 4ST
United Kingdom

Tel: + 44 (0) 20 7338 0150 Fax: + 44 (0) 20 7338 0151

Email:ITIC@thomasmiller.com

If, after contacting your insurance broker, you remain dissatisfied about any aspect of a claim, please contact:

The Claims Director

International Transport Intermediaries Club Ltd.
90 Fenchurch Street
London, EC3M 4ST
United Kingdom

Tel: + 44 (0) 20 7338 0150 Fax: + 44 (0) 20 7338 0151

Email:ITIC@thomasmiller.com

In the event that you wish to pursue matters further, we refer you to Rule 28 – Disputes and Differences.

Whether you are a member based in the United Kingdom or elsewhere (as although you may not be based in the United Kingdom, ITIC is) you may be able to refer this matter to the Financial Ombudsman Service. Their contact details are as follows:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Help line: 0800 023 4 567 Switchboard: 020 7964 1000 For calls outside of the UK: +44 20 7964 1000

Website: www.financial-ombudsman.org.uk
Email:  complaint.info@financial-ombudsman.org.uk

Following this complaint procedure does not affect your rights to take legal action.