Complaints
Complaints procedures
We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel we have not met your expectations please first write to your insurance broker or intermediary, if any.
If you are a Member who places his insurance direct to ITIC or are an insurance broker or intermediary and wish to complain about any matter relating to policy wordings or documentation, speed of response etc, please contact the following:
The Underwriting Director
ITIM Co. Ltd.
90 Fenchurch Street
London, EC3M 4ST
United Kingdom
Tel: + 44 (0) 20 7338 0150 Fax: + 44 (0) 20 7338 0151
Email: ITIC@thomasmiller.com
If, after contacting your insurance broker, you remain dissatisfied about any aspect of a claim, please contact:
The Claims Director
ITIM Co. Ltd.
90 Fenchurch Street
London, EC3M 4ST
United Kingdom
Tel: + 44 (0) 20 7338 0150 Fax: + 44 (0) 20 7338 0151
Email: ITIC@thomasmiller.com
In the event that you wish to pursue matters further, we refer you to Rule 36 – Disputes and Differences.
Whether you are a member based in the United Kingdom or elsewhere (as although you may not be based in the United Kingdom, ITIC is) you may be able to refer this matter to the Financial Ombudsman Service. Their contact details are as follows:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Help line: 0845 080 1800 Switchboard: 020 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Following this complaint procedure does not affect your rights to take legal action.
